Refunds & Returns
IMPORTANT PAYMENT NOTICE
If you have a bank issued debit or credit card from the GCC please process your payment using Amazon Payment Services on the checkout page.If your bank account is issued outside of the GCC please proceed with a Paypal checkout. To process your payment through Paypal, you do not need an account. Simply proceed under “Guest Checkout”.
If you are not completely satisfied with your order for any reason, you may return it to us for a full refund, store credit, or for exchange within 7 days of receipt. It is the responsibility of the customer to contact NS by sending an email to firstname.lastname@example.org within this timeframe to arrange a return. All items must be returned in new and unused condition with all labels and tags still attached. Please note that damaged item(s) or in used condition that do not pass our in-house quality control will be refused and will be sent back to the customer.
Any refunds, in-store credit or exchanges will only be processed once the goods have successfully arrived and passed the quality assurance requirements. Store credit will be issued on the same day of receipt at the Amman showroom and will not include shipping fees, but will include taxes paid. Store credit will be valid for 6 month from the date of issue.
For exchanges, please note that replacements may be delayed depending on stock.
Another invoice will be issued for shipping the new item and any discrepancy in the cost of an exchange, should a different product be selected.
Several types of goods are exempted from being returned/exchanged and are considered a final sale. This includes customized orders or item(s) with special requests or size amendments based on your preference and outside our standard size, style and design, or items on sale.
For all international orders, except where the item is faulty, the customer will be required to arrange, pay and show the airway bill for the returning shipment. It is better for both parties involved to have a tracked shipment, it is the customer’s responsibility to retain copies of all tracking information. Nafsika Skourti Co. is not liable for returned goods that are lost or damaged during transit. Returned items remain the customer's responsibility until the item is received by an employee at the Nafsika Skourti Co.’s Amman showroom.
Once we have successfully processed the refund, it may take up to 1-2 billing cycles (up to 60 working days) to reflect back on your account depending on your payment institution. Payments made through PayPay may have a shorter refund period.
Please note that the original shipping and handling charges are non-refundable, and will not be reimbursed within the refund or in-store credit. International customs duties and sales taxes are non-refundable and the customer assumes bank transfer fees during refunds.
Contact email@example.com within 7 days of receiving your order, as we will be guiding you with the value of the invoice for customs and any other information regarding the return.Kindly use the subject line “Return Request” or “Exchange Request” and make sure to include your order number, the reason behind the return and photos of the item(s).After shipping your return/exchange, you will need to show proof of return by sharing the trackable airway bill for the returning shipment by email to firstname.lastname@example.org. Once we receive the item(s) and they have been inspected, Nafsika Skourti Co. will notify you by email if the return is deemed valid or invalid based on our return policy guidelines(above).
To return/exchange an item, place the item with the return form provided securely in its original packaging, and mail your return to the following address:
Athina lel Azyaa
Villa 36 Ibn Al Roumi Street
Transactions can only be canceled by the customer via email within 24 hrs of placing an order. Any item requested to be canceled thereafter will have to be processed as a return with refund to the original payment method. Customers will be notified by email when a shipment has been sent out. For our return/exchange policy please see the above section.
We pride ourselves on producing the highest quality of products. On the off chance that your item is faulty when you receive it, please notify email@example.com within 7 days of receipt. If you inform Nafsika Skourti Co. after the notice period, we will assess the damages and rectify on a case by case basis.Include “Faulty Item(s)” in the subject line, your order number and pictures of the damaged item in your email. Please note that an item is only faulty if received damaged, items that incur damages by way of wear and tear will not be deemed faulty. In the case the goods received are deemed faulty or damaged, we will offer to repair or replace the item. If the item is unable to be repaired or stock is unavailable, you will receive a refund or in-store credit.
ABOUT THE FOUNDERS
Nafsika Skourti is half Greek, half Jordanian. She graduated from Central Saint Martins in 2012 and worked at Marchesa in New York. She also trained in haute couture embroidery and passementerie at Ecole Lesage in Paris. Meanwhile, Stephanie Skourti, a lawyer by degree had been working at Goldman Sachs for 5 years before quitting and swapping finance for fashion in 2014.
The sisters joined forces as they set out to build something meaningful, and established the Nafsika Skourti brand out of their home in Jordan.